The use of derma-plus.gr website by a visitor/user presupposes his/her unreserved agreement on the following terms of use, which apply to the entirety of the content included in the website. Therefore, the visitor/user shall carefully read such terms prior to the use of the website’s services and if he/she does not agree, he/she shall not make use of the services and their content. The visitor/user is kindly asked to check the content of the terms of use for any changes. The continuance of derma-plus.gr use following any changes shall mean the unreserved acceptance, on behalf of the visitor/user, of such terms.
1. GENERAL TERMS
Derma-plus.gr website includes the electronic shop of Derma Plus business, having its seat at 104 Ethnikis Antistaseos St., Elefsina. This specific e-shop gives the opportunity both to our customers and to all Internet users to be directly informed on the products provided by our business, as well as to conduct their purchases online.
2. INTELLECTUAL PROPERTY
Intellectual property Rights and Trademark
The entire website development, the text, graphics, the selection and settlement thereof constitute property of Derma Plus and intellectual property rights thereof.
3. PERSONAL DATA PROTECTION
You may see how we use your data in the Personal Data Protection Notice. The use of the webpages and services of derma-plus-gr by the visitor/user presupposes his/her unreserved agreement with the terms mentioned therein.
On derma-plus.gr we take seriously under consideration the privacy protection of the users/visitors of our present website. For this reason, we strictly observe the present Personal Data Protection Policy, which guarantees a high level of the offered services, by fully observing the applicable legislative framework. The processing of your Personal Data by derma-plus.gr is conducted in accordance with the guidelines of the General Data Protection Regulation (GDPR) 2016/679 (EU), as supplemented by the relevant national and European legislation on personal data protection. The personal data concerning you shall be collected and maintained for the absolutely necessary time
and for specific, implicit and lawful purposes. Moreover, they are lawfully and rightfully processed, in a transparent manner, always in accordance with the applicable legislative framework, and in a manner guaranteeing the appropriate security thereof. Such data shall be appropriate, relevant and suitable per case, and not more than the required ones in view of the above purposes, while they shall also be accurate and, if necessary, updated. By the present policy, the terms and conditions are set out, observed by derma-plus.gr, on the personal data protection of the users/visitors of the present website, only if the above data are provided by the interested persons voluntarily for the following purposes:
• for the provision of services selected by the users/visitors via the present website (e.g. purchase of products, information on new products, participation in competitions, etc.);
• for the best service for the users/visitors;
• for the collection of information by the users/visitors (feedback) regarding the provided products and services of derma-plus.gr and their improvement based on the collected information; • for the information of users/visitors on the new products of derma-plus.gr, following their consent; • for the information of users/visitors on offers of derma-plus.gr, as well as on any conduct of competition, following their consent;
• for the advertisement and promotion of the products of derma-plus.gr, following the consent of the users/visitors;
• for market research and communication with the users/visitors, following their consent;
• for the improvement of brand awareness of derma-plus.gr.
Derma-plus.gr maintains the right to amend and adjust the present Policy whenever it deems it necessary, while any changes shall enter into force as of the publication thereof on derma-plus.gr website.
Derma-plus.gr shall commit itself that it will not publish the personal data of the users for any advertisement purpose, unless following their implicit consent.
The user of our website, based on the aforementioned legislation, shall have the right to ask, in written, from our business a notification on his/her personal data and to receive it, to state his/her objections on such data and to correct them and, finally, to remove his/her consent on the processing of his/her personal data by us.
PERSONAL DATA PROTECTION NOTICE
WHICH ARE THE PERSONAL DATA I HAVE TO DECLARE UPON MY ORDER?
In order for any transaction through Derma Plus e-shop to be conducted and for orders of the business’ products to be carried out, the notification of some personal data on behalf of the customer shall be asked. Upon conduct of the order, the full name, the address for the products’ dispatch, the charging address of the order (in case it is different from the dispatch address), the invoicing data (in case payment via invoice has been selected), a contact phone number, and your e-mail shall be asked.
CAN MY DATA BE NOTIFIED TO THIRD PARTIES/ OTHER UNDERTAKINGS?
Such data are processed by the business by observing the implementation of article 7A, par. 1(b) of L. 2472/1997, aiming at conducting the order made by the customer, and in no manner will they be revealed, published or sold to third parties, unless the process set forth by the legislation on confidentiality lift (L. 2225/1994) is initiated or any obligations deriving from the national implementation of Directive 24/2006.
Your credit card data shall be directly registered in the secure environment of the bank and our business shall not maintain nor be aware of any of the data of your credit card.
WHY DO I HAVE TO PROVIDE MY PERSONAL DATA?
Derma Plus makes use of the information you provide us with, during the electronic dispatch of the form, in order for us to contact you regarding (i) the delivery of an order to your place; (ii) the verification and identification of the customer whenever necessary; (iii) new or alternative products offered by Derma Plus; (iv) special offers of derma-plus.gr; (v) offers and news of the business; (vi) receipt of gifts following a competition draw. You have the option to select whether you want, or not, to receive such type of communication by derma-plus.gr by sending your request via the contact form available on derma-plus.gr website.
The submission of personal data on your behalf shall mean that you consent to such data being used by the employees of derma-plus.gr for the reasons mentioned above. Derma-plus.gr requires form its employees and website developers to provide its users/visitors with the security level mentioned in the present Personal Data Protection Notice. In no other case may derma-plus.gr share your personal data with other parties without your prior consent, unless this is required by legal means. You are kindly asked to take into account that, under specific conditions, the collection, use and reveal of your personal data that have been collected online is allowed or imposed by law or based on court decision, without your consent (for example, in case of a court decision).
Cookies
When you visit the website, our services or our messages, or interact with them, we use cookies and other similar technologies for the storage of information, in order to contribute to the provision of the best, fastest and safest experience to you.
Contents of Cookies Alert for Users below
The cookies and similar technologies have various functions. They are necessary for the operation of our services. We use cookies and similar technologies that remain in your device for the period during which your browser is active (session), and cookies and similar technologies that remain in your device for a longer period (constantly). You may exclude, delete or deactivate cookies if your device allows that. You may manage cookies and the respective preferences from the settings of the browser or of your device.
Whenever possible, security measures for the deterrence of non-authorized access to the cookies and similar technologies are implemented.
5. COMMODITIES – AVAILABILITY – CHARACTERISTICS
The products available for purchase, their characteristics, prices and the available stock are on website derma-plus.gr and are accessible for everyone. The users may look for more information on each product by clicking on the image of the product.
Derma-plus.gr guarantees the timely information to the customers on the availability, or not, of the products; however, it shall bear no responsibility on their availability.
Derma-plus.gr shall make, daily, any possible attempt in order to provide all required information on each product (technical characteristics, prices, etc.). However, in order for any mistakes to be restricted, we would recommend, prior to any conclusion of purchase, to contact us in case the price or any other product characteristic is beyond what is considered usual or reasonable.
In the prices mentioned under every product in the relevant catalogues, VAT (24%) is included, while the e-shop of derma-plus.gr shall reserve its right to adjust the prices without being obliged to inform the consumers.
The mentioned prices shall apply only for the e-shop and not for the physical stores.
6. PRODUCT ORDER AND CONSUMER PROTECTION
Orders via our e-shop shall constitute conclusion of remote sales contracts, governed by the legislative framework of L. 2251/1994 (as currently applicable) and of the amendments mentioned in P.D. 131/2003 (GGI A 116/16.05.2003). The user shall have the right to conclude a valid order via the e-shop, provided that he/she has full legal capacity, observing the provisions of the Greek Civil Code (provided that he/she has completed the eighteenth year of age and is not under court guardianship as concerns the conclusion of sales contract). Orders may also be conducted by legal representatives of legal persons. Derma Plus shall reserve its right to claim the return by the supervisor or guardian of any orders to be conducted by persons without full legal capacity.
Return of non-defective products – Right of unjustified withdrawal by the customer
The consumer shall have the right to withdraw from the sales contract within the period of 14 calendar days as of the delivery. The withdrawal shall be conducted under the following conditions:
• Such withdrawal may be conducted without justification, and if the product has been delivered, the consumer has to return the product at exactly the same state at which it received it, with the entirety of its parts, accompanying documents and its package, at an excellent condition. The return of the product shall be accepted only provided that the buyer has repaid in advance any amount burdening Derma Plus for the dispatch of the product to him/her and the delivery charges for the product return.
• The withdrawal statement shall be conducted in written or electronically and Derma Plus shall be obliged to send a confirmation of receipt of the withdrawal statement as soon as it receives it.
• Following the withdrawal statement, Derma Plus shall be obliged to attribute the amount it had collected within 14 days, the latest, as of the receipt of the products.
• The delivery dispatch expenses shall not be returned.
• The consumer shall be liable to compensate Derma Plus if he/she had made other use than the one necessary for the ascertainment of the nature, characteristics and operation of the products during the period until the withdrawal statement. The ascertainment of the nature, characteristics and operation of the products shall be conducted based on the information provided on the external package of every product, as well as on additional information provided by Derma Plus, and in any case without the product package having been opened and the product having started being used. Derma Plus is willing to inform the consumer on any question regarding the nature and the operation of the products, by providing additional informative material, in electronic or another manner.
• In case the products are returned destroyed or incomplete, the e-shop shall have the right to ask for a compensation from the consumer, the amount of which shall be determined by the state of the products, and it shall unilaterally proceed by itself to entire or partial offsetting of its claim towards the consumer.
7. MISCELLANEOUS
Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible for us to deliver the products to you within the predetermined time, we will inform you via e-mail in order for you to state to us whether you wish, under such circumstances, the completion of your order. Derma Plus shall bear no responsibility on any situation not falling under its liability, and shall do all its best to serve you in the best manner possible.
In case you have registered an electronic order and upon the receipt you ascertain that a product (or products) of the order is/are missing, you are kindly asked to contact us in order for us to settle all details required and to dispatch to you the products you have not received, with no extra charge.
Amendment of the terms of the present: Derma-plus.gr shall reserve the right to amend or renew the terms and conditions of transactions. The business shall undertake the obligation to update the present document on any change or addition to the terms.
In case of no receipt of the ordered commodities (and provided that a long period as of the registration of the order has unjustifiably lapsed), you are kindly asked to contact a representative of derma-plus.gr. For your better and faster service, you are recommended to mention the special order code sent to the email address you have declared upon the submission of your order.
In Derma Plus we respect the rights of the customer and, following his/her request, we delete ALL data we possess on transactions with him/her.